Receptionist – Guest Service Expert

About the role

We are looking for a professional, customer‑focused Receptionist (Guest Service Expert) to be the first point of contact for clients and visitors. The role combines front‑desk duties with administrative support to ensure a welcoming and efficient office environment.

Key responsibilities

• Welcome clients and visitors professionally and ensure a positive customer experience.
• Manage the reception area and maintain a professional office environment.
• Assign walk‑in leads to consultants according to company procedures.
• Handle incoming calls, inquiries, and client communications, directing them to the appropriate departments.
• Schedule appointments and coordinate client meetings.
• Manage inbound and outbound shipments, courier services, and document deliveries.
• Oversee and update passport renewal tracking records as assigned by the direct manager.
• Stamp and prepare photos for application files in accordance with company requirements.
• Print translation documents and provide administrative support when the translator is unavailable.
• Assist clients with basic information regarding company services and processes.
• Maintain accurate records of visitors, inquiries, and client interactions.
• Support consultants and operational teams with administrative and coordination tasks.
• Ensure proper filing, organization, and handling of client documents.
• Monitor office supplies and coordinate replenishment when needed.
• Assist with general office administration and special projects as assigned.

Required profile

• Diploma or Bachelor's degree in Business Administration, Hospitality, Customer Service, or a related field.
• 1–3 years of experience in reception, customer service, front desk, or administrative support roles.
• Excellent communication and customer service skills.
• Strong organizational, multitasking, and time‑management abilities.
• Professional, detail‑oriented, and able to work in a fast‑paced environment.
• Excellent command of English and Arabic (spoken and written).
• Demonstrated discretion and confidentiality when handling sensitive information.

Required skills

• Microsoft Office (Word, Excel, Outlook)