Senior Business Process Excellence Specialist

About the role

We are looking for a Senior Business Process Excellence Specialist to lead enterprise‑wide process improvement initiatives within a financial services environment. The role will shape operating models, governance frameworks and drive digitalisation across business and technology functions.

Key responsibilities

• Conduct As‑Is assessments and design To‑Be processes with clear improvement road‑maps.
• Develop end‑to‑end process architecture, including hierarchies, landscapes, dependencies and cross‑functional flows.
• Design and implement process governance frameworks covering ownership, accountability and decision rights.
• Create Target Operating Models (TOMs) that address processes, people, governance, technology and operating responsibilities.
• Drive standardisation, simplification, optimisation and continuous improvement of processes.
• Identify opportunities for digitalisation, workflow automation and technology enablement.
• Define KPIs, SLAs and performance measurement frameworks.
• Facilitate cross‑functional workshops and translate business requirements into implementable solutions.
• Support transformation initiatives from assessment and design through to implementation.

Required profile

• 8–12+ years of experience in Business Process Management, Process Excellence or Business Transformation, preferably in financial services, banking, wealth or asset management, or consulting.
• Strong hands‑on expertise in BPM, process architecture, optimisation and TOM design.
• Proven experience in process governance, standardisation and continuous improvement.
• Experience with automation, digitalisation and workflow optimisation.
• Excellent stakeholder management, workshop facilitation and communication skills.
• Ability to work across Business, Operations and Technology teams.
• Strong analytical and problem‑solving capabilities.

Required skills

• Lean Six Sigma certification (or equivalent).
• BPM methodology.
• CBPP or similar process‑centric certification.