Senior Relationship Manager – SMEs

About the role

We are looking for a Senior Relationship Manager to lead and grow our SME banking portfolio. The role involves delivering comprehensive business banking solutions while ensuring compliance with the bank’s policies and procedures.

Key responsibilities

• Proactively manage and deepen relationships with existing SME clients.
• Identify and acquire new SME customers through networking and field visits.
• Drive up‑selling and cross‑selling of the bank’s products and services.
• Assess client needs, propose appropriate solutions, and monitor satisfaction.
• Review credit requests, conduct credit analysis, and prepare credit reports for approval.
• Ensure all activities adhere to credit policies and risk‑return guidelines.
• Handle client complaints and resolve issues promptly.

Required profile

• Minimum 5 years of experience in banking or a related financial services field.
• Bachelor’s degree in Finance, Banking, Business Administration or a comparable discipline.
• Proven track record in managing SME relationships and achieving sales targets.
• Strong understanding of credit assessment and risk management.

Required skills