Senior Visa & Immigration Officer

About the role

The Consul is seeking a Senior Visa & Immigration Officer to join its Amman office. This full‑time, on‑site position leads the end‑to‑end processing of a wide range of visa applications, ensuring accuracy, compliance, and high approval rates for our clients.

Key responsibilities

• Provide professional visa and immigration consultations to clients.
• Assess applicants' eligibility and prepare complete visa applications with supporting documentation.
• Complete all required online application forms and review documents for accuracy.
• Prepare clients for embassy interviews and monitor applications until final decisions are issued.
• Communicate with embassies, consulates, and visa application centers as needed.
• Stay up‑to‑date with immigration laws, embassy requirements, and regulatory changes.
• Update client records in the CRM system and maintain high approval rates through quality case preparation.
• Coordinate with internal teams to ensure policies align with current immigration regulations.

Required profile

• Strong background in immigration law and visa regulations.
• Proven customer‑service experience with diverse populations.
• Experience in compliance, law enforcement, or regulatory environments.
• Ability to train and mentor team members on immigration procedures.
• Bachelor’s degree in translation, English, International Relations, Public Administration, or a related field (or equivalent experience).
• Excellent written and spoken English; proficiency in Arabic.

Required skills

• CRM system usage