Server – Guest Service Specialist

About the role

Join the Fairmont Gold team as a Server, delivering attentive and memorable service to guests across the hotel’s dining and front‑office areas. You will be the face of the property, ensuring every interaction reflects the brand’s commitment to responsible hospitality.

Key responsibilities

• Assist guests with inquiries, menu selections, and special requests.
• Handle complaints following established standards and procedures.
• Report for duty according to the rota, maintain a clean appearance, wear the correct uniform and name badge, and sign attendance records at the start and end of each shift.
• Provide prompt, confident service that exceeds guest expectations.
• Work across all Fairmont Gold Front Office areas, adhering to departmental policies.
• When fully competent, train and coach new staff alongside the Manager and Lead Servers.
• Follow outlet policies, safety and sanitation guidelines, and maintain full knowledge of beverage lists, promotions, menu items, garnishes, and preparation methods.
• Perform other duties as assigned.

Required profile

• Previous service experience is an asset.
• Computer‑literacy and ability to use hotel systems.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem‑solving abilities and capacity to work under pressure.
• Team‑oriented mindset with a focus on guest needs.
• Fluent English; additional languages are a plus.

Required skills

• Proficiency with Opera or a similar hotel management system.
• General computer literacy.

What we offer

• Opportunities for development and advancement within the Accor network.
• A supportive environment that values responsible hospitality.