Service Point Advisor

About the role

The Service Point Advisor is the front‑line representative of DHL, handling customer enquiries at the counter, processing shipments and ensuring deliveries meet network standards. You will provide courteous, efficient service to both internal and external customers while promoting DHL’s products and value‑added services.

Key responsibilities

• Greet customers, act as DHL ambassador and address enquiries professionally.
• Process all shipments received at the counter, create accurate airway bills and ensure they are manifested by shift end.
• Promote and sell DHL value‑added services such as Insurance, Import Express and TDD, contributing to revenue targets.
• Maintain up‑to‑date knowledge of DHL’s network, products, pricing, transit times and customs requirements.
• Handle cash transactions, record float money and submit daily cash summary reports.
• Escalate recurring issues, suggest procedural improvements and support corrective actions.
• Resolve customer complaints promptly with minimal supervision.

Required profile

• Strong customer‑service orientation with a professional and courteous demeanor.
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Attention to detail for accurate data entry and documentation.
• Good numerical skills for handling cash and preparing summary reports.
• Willingness to learn and stay informed about DHL services and procedures.

Required skills