Siebel Architect

About the role

This role owns the architecture and design of the Siebel CRM platform and its integrations. It leads the design of CRM, customer care and customer experience capabilities, working closely with developers and supporting testing and go-live.

Key responsibilities

• Gather and analyse business requirements, customer journeys and operational needs, then turn them into functional and technical designs.
• Define CRM process flows, customer data structures, business rules and interaction models.
• Design integration between CRM and billing, order management, digital channels and other enterprise systems.
• Establish reusable design patterns, standards and non-functional requirements, and document architecture decisions, assumptions and dependencies.
• Review developer deliverables and support SIT, UAT, defect analysis, cutover planning and production readiness.
• Provide design guidance, resolve complex issues and maintain solution documentation.

Required profile

• Extensive Siebel CRM experience (Siebel IP 2017+ / Open UI).
• Experience in the telecom vertical preferred.

Required skills

• Siebel EAI, Workflow, eScript and Configurator.
• Integration patterns such as OSB, web services and REST.
• Oracle Database and SQL.
• Knowledge of telecom order-to-cash processes.