Supervisor - Airport Lounge & Transit Hotel

About the role

This airport hospitality employer is looking for a supervisor to oversee front-of-house operations across its Airport Lounge and Transit Hotel. The role leads and supports the Guest Service team, monitors service standards and ensures a seamless guest journey from arrival to departure. The work takes place at an airport.

Key responsibilities

• Supervise daily front-of-house operations across the lounge and hotel.
• Ensure smooth guest flow, including check-in, access control and departure processes.
• Lead, coach and support Guest Service Associates to deliver consistent service.
• Handle guest complaints, special requests and service recovery professionally.
• Maintain service quality standards and coordinate with Housekeeping, Kitchen, Security and other departments.
• Manage shift handovers, task allocation and staff scheduling.
• Monitor guest feedback and support continuous service improvement.
• Ensure accurate reporting, billing accuracy and compliance with operational procedures.

Required profile

• Diploma or degree in Hospitality, Hotel Management, Tourism or a related field.
• Minimum 3-4 years of supervisory experience in hospitality, including hotel front office, airport lounge or customer service operations.
• Experience in both hotel and lounge environments is an advantage.
• Fluent English; additional languages are an advantage.
• Professional appearance and strong customer-service mindset.

Required skills

• Strong leadership, communication and guest-handling abilities.
• Experience handling guest complaints and service recovery.
• Proficiency in Property Management Systems (PMS) and Microsoft Office.
• Ability to work in a fast-paced, multicultural airport environment.