System Engineer - IT Service Management and Asset Management

About the role

The company seeks an IT Service and Asset Management (ITSM/ITAM) System Engineer to lead the design, implementation and optimization of ITSM and ITAM solutions. The role uses MangeEngine Service Manager to build solutions that streamline IT operations and improve efficiency. You will work as part of a team, collaborating with stakeholders and mentoring junior engineers.

Key responsibilities

• Lead the end-to-end implementation of ITSM and ITAM solutions, from requirements gathering and design to deployment and post-implementation support.
• Architect scalable and resilient ITSM and ITAM architectures for enterprise clients.
• Define and enforce ITIL-based processes for incident, change, asset and service catalog management.
• Develop strategies for continuous improvement using automation and analytics to optimize workflows.
• Stay up to date with emerging technologies and industry trends in ITSM, ITAM and related fields.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• At least one year of experience implementing and supporting ITSM and ITAM solutions.
• Understanding of ITIL principles and best practices, including ITIL Foundation v4.
• Demonstrated experience architecting and deploying ITSM and ITAM solutions in large enterprise environments.
• Excellent analytical, problem-solving, communication and interpersonal skills, and commitment to continuous learning.

Required skills

• IT Service Management (ITSM)
• ITIL process standardization
• Workflow optimization
• Solution architecture and solution design
• Presentation and communication skills