Spa Receptionist – Front Desk & Guest Services

About the role

The Spa Receptionist is the first point of contact for guests and members, ensuring a welcoming atmosphere while managing front‑desk operations, sales, and administrative tasks.

Key responsibilities

• Read and update the daily log, communicating relevant information to staff.
• Operate computers, copiers, typewriters, and credit‑card machines; handle cash drawer and daily accounting.
• Process outgoing mail, gift certificates, and all guest charges.
• Requisition and stock office supplies for the reception desk.
• Assist guests with retail merchandise inquiries and promote spa products.
• Respond to hotel emergencies and safety situations.
• Control financial aspects of the reception area, including sales and retail inventory.
• Use the Spa Ski System and Fidelio software to manage appointments and therapist schedules.
• Perform inventory checks for products, retail items, and loaned clothing.
• Prepare monthly reports on therapist sessions, memberships, birthdays, expirations, and payments.
• Communicate reservation changes, cancellations, and additions to the Spa leadership team.
• Promote a safe working environment by adhering to health and safety standards.

Required profile

• High School Diploma or equivalent.
• At least one year of experience as a receptionist or customer‑service representative in a corporate environment.
• Strong customer‑service orientation and general office experience.
• Excellent English language proficiency and good interpersonal communication skills.

Required skills

• Proficiency with Spa Ski System.
• Proficiency with Fidelio software.
• Cash handling and daily accounting.
• Inventory management and reporting.
• Operation of credit‑card machines, computers, copiers, and typewriters.

What we offer

• Opportunity to work in a dynamic spa environment.
• Professional development in hospitality and customer service.
• Engaging team culture focused on guest satisfaction.