Front Office Agent

Kerten Hospitality

🇬🇧 English

Job description

About the role

We are looking for a Front Office Agent to join the team at Cloud 7 Residence Aqaba, a vibrant waterfront lifestyle destination in Ayla Marina Village. The property features 75 serviced residences, a presidential villa, and direct access to beach clubs, water sports, golf and adventure parks, offering a dynamic environment for guest interaction. The role involves delivering warm, professional service to guests and supporting the smooth operation of the front desk.

Key responsibilities

Greet and welcome guests warmly, ensuring a smooth check‑in and check‑out process.
Handle reservations, room assignments, and billing with accuracy.
Provide information on hotel services, facilities, and local attractions.
Respond promptly and professionally to guest requests, concerns, and complaints.
Coordinate with Housekeeping, Food & Beverage, and other departments to meet guest needs.
Follow front office procedures and standards for service, safety, and compliance.

Required profile

Required skills

Questions fréquentes

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Published 4 months ago

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