Airport Supervisor - Amman Station

About the role

Air Arabia is looking for an Airport Supervisor for its Amman station. The role assists the Airport Manager in managing, monitoring and reviewing daily station activities so that safety, security, on-time performance, efficiency and smooth workflow are maintained in line with company policies and regulatory requirements. It also builds effective relations with civil aviation authorities, ground handling agents (GHAs) and ground service agencies (GSAs) to run operations efficiently at the lowest cost.

Key responsibilities

• Assist the Airport Manager in monitoring operational and security functions and ensure daily activities follow the station's operation manual
• Supervise briefings, debriefings, ramp, check-in, safety and security, reporting deviations and delays to the Airport Manager
• Liaise with the Airport Manager, Flight Operations and MCC on AOG, emergencies, technical delays, disruptions and service recovery
• Report incidents and accidents to the Airport Manager and Head Office, and report dangerous goods incidents to local authorities and headquarters
• Issue instructions to handling agents, support them in passenger service and guide them in complex situations
• Monitor GHAs and GSAs, including performance, payments, meetings and SLAs, and recommend improvements
• Use delay and performance reports and data analysis to improve customer service and payments
• Monitor the baggage handling system, trace lost luggage, investigate complaints and compile reports
• Support Quality Assurance, Safety and Security audits and monitor airport revenue streams such as excess baggage, go-show, wheelchair and seat sales
• Provide reports such as flight handling, disruption, incident and customer complaint reports, and deputize the Airport Manager in their absence

Required profile

• Bachelor's degree in Management/Administration or equivalent, or a diploma in a related field with work experience
• 3-5 years of experience in airlines, aviation or ground handling, including at least 2 years in a supervisory role leading a station team; low-cost airline experience is a plus
• Basic airport safety and security training is mandatory; IATA Dangerous Goods, Passenger Handling and Ground Operations training or certificates are mandatory
• Knowledge of IATA, civil aviation authorities and regulatory bodies' rules on ground handling, and familiarity with SLAs, QA/safety/security/audit procedures and emergency handling

Required skills

• Proficiency in the Passenger Handling System and Departure Control System (DCS)
• Proficiency in Microsoft Office, internet and web search
• Very good English and Arabic, with strong written and verbal communication and reporting skills