Community Management Executive

About the role

A proactive and detail-oriented Community Management Executive is sought to be the voice behind one of the region's most active and engaging brands on social media. The role goes beyond replying to comments: it builds meaningful conversations, strengthens relationships with online communities, identifies emerging trends and keeps every interaction in line with the brand's personality and values. It works closely with the social media and client servicing teams across multiple platforms.

Key responsibilities

• Manage daily community management on Facebook, Instagram, LinkedIn, X, YouTube and other relevant platforms
• Respond to comments, direct messages, reviews and public inquiries while keeping the brand's tone of voice
• Prepare performance reports weekly, monthly, quarterly and annually on engagement, sentiment and key trends
• Manage the full publishing process: scheduling, quality assurance, publishing and verification against the approved content calendar
• Ensure content is accurate, correctly formatted and optimised for each platform (captions, hashtags, mentions, links, thumbnails, accessibility)
• Escalate complaints, technical issues and sensitive conversations and follow up promptly
• Monitor conversations about the brand, competitors and industry topics, and flag reputation risks and support crisis communication
• Work with the social media team to align responses with campaigns and calendars, and coordinate internally for accurate information
• Maintain response-time SLAs, track recurring questions and keep profiles accurate and up to date

Required profile

• Experience in community management, social media, customer engagement or digital communications
• Exceptional written Arabic and English
• Previous experience with large consumer-facing brands is preferred
• Organised, able to handle several conversations at once, with good judgment on sensitive situations

Required skills

• Strong understanding of social media platforms and online behaviour
• Ability to adapt writing style to different tones and audiences
• Experience with community management or social listening tools