Core Banking Support Clerk – IT Department

About the role

We are looking for a Core Banking Support Clerk to join our IT Department, providing first‑line and second‑line support for critical banking and business applications. The role ensures smooth daily operations, rapid incident resolution, and continuous service improvement.

Key responsibilities

• Deliver L1/L2 support for banking applications, handling incidents and service requests.
• Monitor application health, availability and performance, escalating issues as needed.
• Troubleshoot application, integration and data problems to minimise business disruption.
• Support batch processing, job scheduling and end‑of‑day banking activities.
• Perform deployments and configuration changes across development, testing and production environments following change procedures.
• Collaborate with development, infrastructure, database and vendor teams to resolve issues.
• Maintain accurate incident records, root‑cause analysis and knowledge‑base articles.
• Participate in ITIL‑based incident, problem and change management processes.
• Assist with user acceptance testing, system upgrades, patch deployments and releases.
• Monitor logs and alerts, escalating critical incidents to senior staff.
• Ensure compliance with internal policies, security standards, audit requirements and banking regulations.
• Provide guidance and communication to business users during service disruptions.
• Contribute to continuous‑improvement initiatives for application stability and support quality.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 2‑5 years of experience in application support, IT operations or a similar technical support role.
• Experience with banking or financial‑services applications is preferred.
• Familiarity with ITIL service‑management framework.

Required skills

• ITIL