Customer Solutions Consultant

About the role

Unifonic is looking for a Customer Solutions Consultant to help enterprise customers accelerate digital transformation through cloud communication. You will act as a trusted advisor, collaborating with sales, engineering, and support teams to design, propose, and implement tailored communication solutions.

Key responsibilities

• Serve as the technical liaison between sales and product teams, guiding deals through the sales cycle.
• Understand customer pain points, business goals, and requirements to recommend appropriate cloud communication solutions.
• Prepare quotes, proposals, RFP responses, and related documentation.
• Deliver product demos, pilots, and proof‑of‑concepts to showcase value.
• Provide feedback to product, sales, and support on client use cases and improvement opportunities.
• Develop and execute Success Plans, manage day‑to‑day customer success activities, and drive adoption while minimizing churn.
• Support upselling and cross‑selling initiatives in partnership with Sales/Account Management.
• Participate in escalation handling and proactive projects to improve client efficiency.

Required profile

• 2+ years of hands‑on experience selling technology solutions or providing technical consultation in SaaS, telecommunications, or related fields.
• Bachelor’s degree in Engineering, Software, or another IT‑related discipline.
• Proven ability to build relationships with CXO‑level decision makers.
• Strong communication and presentation skills.

Required skills

What we offer

• A dynamic startup environment recognized as a Great Place to Work®.
• Opportunities to work with cutting‑edge cloud communication platforms.
• Collaborative culture that encourages creativity and new ideas.