Customer Success Intern

About the role

SorsX is a fast-growing AI HRTech startup operating across the U.S. and the Middle East, and it is looking for a Customer Success Intern to join its team in Amman, Jordan. This is a 3-month internship (4 days per week, on-site in Amman) aimed at fresh graduates who want hands-on experience in client relations, customer success and business operations within a fast-paced startup.

Key responsibilities

• Support daily client interactions, follow-ups and relationship-building activities
• Assist with onboarding new clients, understanding their needs and ensuring a smooth customer experience
• Learn to use CRM tools to manage client information, track interactions and organize follow-ups
• Support client engagement activities and contribute to business growth initiatives
• Work closely with sales, customer success and product teams
• Gain hands-on experience with AI-powered recruitment tools and HRTech solutions

Required profile

• Fresh graduate in Business, Marketing, Communications, IT or a related field
• No previous work experience required
• Good communication skills in English and Arabic
• Strong interpersonal and organizational skills
• Interest in client relations, customer success and business development
• Eagerness to learn, take initiative and work in a fast-paced startup environment

Required skills

• Basic knowledge of Microsoft Office or Google Workspace
• Experience with CRM systems and AI-powered recruitment technology will be gained during the internship

What we offer

• 3 months of hands-on experience in a growing AI startup
• Work with a team in the AI space at the offices in Bldr Space
• Practical exposure to client relations, customer success and account management
• Opportunities to develop professional communication, problem-solving and business skills
• Real-world experience working alongside experienced professionals