Customer Success Manager (Enterprise & Key Accounts)

About the role

CleverTap is looking for a Customer Success Manager to drive adoption, value realization, and long‑term retention for enterprise and key accounts in Amman. You will partner with customers to translate business objectives into scalable use cases on our platform and influence revenue outcomes.

Key responsibilities

• Own adoption, value realization, and business outcomes for enterprise and key accounts.
• Develop and execute success plans aligned with customer KPIs.
• Translate objectives into growth strategies and drive product adoption using data‑driven insights.
• Analyze dashboards, campaigns, funnels, and usage data to deliver actionable recommendations.
• Lead QBRs/EBRs focused on ROI, business impact, and expansion opportunities.
• Identify risks early and implement mitigation plans to improve retention.
• Build trusted relationships with business and executive stakeholders.
• Collaborate with Sales, TAMs, Onboarding, Support, and Channel Specialists.
• Maintain accurate account documentation, success plans, and Salesforce hygiene.

Required profile

• 4+ years of experience in marketing or related fields, with at least 2 years in B2B SaaS customer success.
• Bachelor’s or Master’s degree in Computer Science, IT, Marketing, Business, or related discipline.
• Strong business acumen and data‑driven mindset.
• Excellent executive communication and presentation skills.

Required skills

• Experience with CDP, marketing automation, or customer engagement platforms.
• Familiarity with analytics tools, segment logic, funnel analysis, and journey mapping.
• Proficiency in Salesforce for account documentation.

What we offer

• Opportunity to work on a product backed by 11 technology patents.
• Impact in a high‑growth mobile technology space processing over 30 billion events daily.
• Collaborative environment with cross‑functional teams.