Guest Relation Officer

About the role

The Guest Relation Officer will support the Front Office Manager in delivering courteous, professional and flexible service to guests, ensuring compliance with Grand Hyatt Amman and Hyatt International standards.

Key responsibilities

• Provide courteous, professional, efficient and flexible service at all times, following Grand Hyatt Amman Standards of Performance.
• Act as departmental coordinator for all hotel areas, ensuring proper follow‑up on guest requests and comments.
• Enter all customer inquiries into the system and guarantee timely follow‑up.
• Handle guest enquiries courteously, report complaints to supervisors when needed, and ensure follow‑up with guests.
• Perform billing and cashiering functions within the department as required.
• Maintain total confidentiality of all guest and associate information.
• Adhere to hotel emergency policies and, when necessary, contact the doctor promptly and inform the direct supervisor.

Required profile

• 0–1 years of experience as a Guest Relation Agent in a 5‑star hotel.
• Very good command of English.

What we offer

• Complimentary stays at Hyatt hotels.
• Free parking.
• Special and additional leaves / paid time‑off.
• Medical and life insurance.
• Employee discounts on hotel services.