Guest Service Agent – Hotel Front Desk
Opal Hotel Amman - Official Page · Amman
Job description
About the role
We are looking for a Guest Service Agent to join the Opal Hotel team in Amman. The role involves delivering a warm, professional, and seamless experience to guests throughout their stay, ensuring all inquiries and requests are handled according to five‑star service standards.
Key responsibilities
- Welcome and assist guests professionally throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Coordinate check‑in and check‑out procedures and ensure accuracy of guest information.
- Communicate with other departments to fulfill guest needs.
- Maintain up‑to‑date knowledge of hotel services, facilities, and promotions.
- Follow up on guest feedback to ensure satisfaction.
Required profile
- Flexibility to work rotating shifts.
- Excellent communication skills.
- Fast learner with the ability to adapt quickly.
- Minimum 1 year of experience in guest relations.
- Fluent in English and Arabic.
- Presentable appearance and strong interpersonal skills.
Required skills
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Published 1 month ago
Expires 3 weeks from now
24 views · 0 interested
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Opal Hotel Amman - Official Page
Amman