Guest Service Supervisor
Hilton · Amman
Job description
About the role
The Guest Service Supervisor oversees front office operations, ensuring high standards of guest interaction and coordination with hotel departments.
Key responsibilities
- Supervise front office activities during assigned shifts, maintaining service quality.
- Ensure team knowledge of hotel products, services, pricing, promotions, VIP guests, and special events.
- Monitor team appearance, standards, and performance, emphasizing training and teamwork.
- Drive sales revenue through up‑selling and marketing initiatives.
- Handle guest requests, inquiries, and complaints promptly and effectively.
Required profile
- Front office experience in hotel, leisure, or retail sectors.
- Strong commercial awareness and sales capability.
- Calm, organized work ethic with ability to prioritize and meet deadlines.
- Excellent supervisory, interpersonal, and communication skills.
- Passion for delivering exceptional guest service.
Required skills
- None explicitly listed
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Published 9 hours ago
Expires 1 month from now
8 views · 0 interested
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Hilton
Amman
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