Senior Field Service Engineer (Jordan)

About the role

Raytheon seeks a mission‑focused Senior Field Service Engineer to provide 24/7 operational support for server systems that deliver full‑motion video feeds from ISR sources. The position is primarily based in Jordan with possible assignments across the CENTCOM AOR.

Key responsibilities

• Create, manage and maintain user and administrative accounts on all systems.
• Troubleshoot and resolve hardware and software issues to minimize downtime.
• Perform, test and validate software upgrades and updates supplied by engineering.
• Create, maintain and recover system backups to ensure data integrity.
• Configure, support and maintain network equipment such as switches and routers.
• Apply cybersecurity patches, STIG controls and update related documentation.
• Manage shipping and receiving of large server hardware and related equipment.

Required profile

• U.S. citizen or U.S. person with an active Secret security clearance on day 1.
• Willingness to travel via military air and land transport and to work in an unaccompanied overseas environment.
• Ability to meet all medical requirements for overseas assignments.
• Experience supporting mission‑critical systems in a dynamic, real‑time environment.

Required skills

• Server hardware installation and maintenance.
• Software installation, configuration and upgrade procedures.
• Network switch and router configuration.
• Security Technical Implementation Guide (STIG) compliance.
• Backup and recovery processes.
• Information assurance and cybersecurity best practices.

What we offer

• Long‑term assignment under a Memorandum of Understanding with additional compensation benefits.
• Potential extensions and opportunities to work across the CENTCOM Area of Responsibility.