Waitress / Hostess

About the role

Join a vibrant hotel within the Accor network and become a Heartist® delivering friendly, professional service to guests. As a Waitress/Hostess you will be the first point of contact, ensuring every interaction leaves a positive and memorable impression.

Key responsibilities

• Provide a warm, professional greeting and attentive service to all guests.
• Understand and execute the server’s tasks and shift‑end reporting using the POS system.
• Assist guests with menu information, including ingredients, garnishes and preparation methods.
• Maintain thorough knowledge of all food and beverage items.
• Follow outlet policies, service standards, and safety and sanitation procedures.
• Perform additional duties as assigned by management.

Required profile

• Previous service experience is an asset.
• Excellent communication, organizational and interpersonal skills.
• Strong problem‑solving abilities and high reliability.
• Ability to work calmly under pressure in a fast‑paced environment.
• Team‑oriented mindset with a focus on guest needs.

Required skills

• Experience with Point of Sale (POS) systems.
• Familiarity with Opera or similar hotel management software.