Warehouse Supervisor - 3PL Operations

About the role

This role monitors and supervises the overall operation of inbound, inventory, co-packing and outbound activities for a third-party logistics (3PL) provider. It also oversees the controllers so that customer expectations are met.

Key responsibilities

• Team management: organize and staff the services team, provide coaching, mentoring and training, and ensure SLAs are met
• Inbound: plan containers, complete and verify accurate documentation, receive containers on time with 100% stock accuracy, update trackers and reports, keep costs within budget, and inspect quantity and quality of incoming shipments
• Inventory: complete daily counts and reconciliations, use the correct hold codes, move hold stocks to their designated areas, and aim for 99.99% accuracy in mid-year and year-end counts
• Co-packing: complete daily priorities on time, deliver zero quality issues, and keep co-packing trackers and reports accurate
• Material management and reporting: keep expenses within budget, share reports accurately, highlight KPI deviations, and create P&L analyses and business cases
• Process improvement: identify waste, lead the team in Lean tools, and maintain zero safety issues

Required profile

• Bachelor's degree
• Supply chain certifications
• 2-3 years of experience in logistics
• Experience in 3PL is a plus