Area Manager

About the role

EFS Facilities Services is seeking a proactive Area Manager to lead daily operations across multiple service sites in Jordan. The role ensures seamless service delivery, workforce efficiency, client satisfaction, and compliance with operational standards.

Key responsibilities

• Oversee and manage daily operations across assigned sites, routes, and service areas to maintain uninterrupted service delivery.
• Lead frontline teams, optimize manpower deployment, and monitor attendance, productivity, and discipline.
• Coordinate route planning, shift schedules, and resource allocation to meet service timelines.
• Ensure compliance with SOPs, company policies, client requirements, and health, safety, and environmental standards.
• Conduct regular site visits, inspections, and performance reviews to drive continuous improvement.
• Act as the primary operational contact for clients, handling escalations, service disruptions, and issue resolution.
• Collaborate with HR, logistics, procurement, maintenance, and administration to support operational continuity.
• Prepare and review operational reports covering service delivery, manpower utilization, incidents, and key performance indicators.

Required profile

• 5–8 years of operational experience in waste management, facilities management, logistics, cleaning services, field operations, or similar large‑scale service environments.
• Proven experience managing frontline teams and large‑scale service delivery.
• Strong decision‑making, problem‑solving, and client‑relationship skills.

Required skills