Branch Manager

About the role

Jordan Kuwait Bank is looking for an experienced Branch Manager in Amman to lead the branch's business activities and daily operations. The successful candidate combines commercial judgment, operational oversight and people leadership to grow customer relationships, deliver excellent banking services and achieve sustainable business growth.

Key responsibilities

• Develop and implement the branch business plan to meet targets for deposits, lending, customer acquisition and revenue.
• Oversee daily operations so that customer transactions are accurate, efficient and timely.
• Lead, coach and develop branch staff, setting clear objectives and fostering accountability and service excellence.
• Build relationships with existing and prospective customers and drive cross-selling and referrals with relevant business units.
• Monitor profitability, productivity, service quality and expenses, and follow up on audit findings and compliance observations.
• Ensure compliance with regulatory requirements, AML/CFT and KYC procedures, internal controls and bank policies.
• Oversee cash management, branch security and operational controls within delegated authority, and handle customer complaints promptly.
• Represent the Bank in the local community and identify opportunities to strengthen its presence.

Required profile

• Bachelor's degree in Business Administration, Finance, Banking or a related field; a master's degree is preferred.
• At least 15 years of relevant banking experience, including branch management or a comparable leadership role.
• Proven track record of achieving business targets and managing branch performance.
• Strong knowledge of banking products, branch operations, credit principles and regulatory requirements.
• Demonstrated ability to lead, coach and develop teams.

Required skills

• Excellent communication, relationship management, negotiation and problem-solving skills.
• Strong commercial judgment, risk awareness and commitment to customer service.
• High standards of integrity, accountability and professionalism.