Center Operations Specialist

About the role

The Center Operations Specialist ensures the smooth, safe, and welcoming daily operation of one or more USO Centers. You will interact directly with service members and their families, manage facilities, and support program delivery.

Key responsibilities

• Execute day‑to‑day operational procedures, maintaining a clean, cost‑effective, and safe environment.
• Monitor facilities and equipment, enforce sanitary and food‑handling standards.
• Engage visitors, provide information on amenities, classes, and services, and resolve issues.
• Manage vendors, inventory, cash handling, and budget tracking; prepare financial and operational reports.
• Create and maintain Standard Operating Procedure documentation for seamless handovers.
• Assist in planning, logistics, and execution of programs, events, and social‑media communications.
• Compile announcements, stories, and photos for internal and external media following USO guidelines.

Required profile

• Strong customer‑service orientation with experience in a public‑facing environment.
• Ability to manage facilities, inventory, and budgetary responsibilities.
• Excellent organizational skills and attention to detail.
• Comfortable working onsite and interacting with diverse visitors.

Required skills

What we offer

• Generous paid time off, including volunteer days and military leave.
• Competitive 401(k) match and comprehensive benefits package.
• Training and education reimbursement opportunities.
• Recognition as a Certified Great Place to Work®.