Community Manager – Social Media Engagement

About the role

We are looking for a proactive Community Manager to drive daily engagement across our social media channels. You will be the voice of the brand, ensuring timely, professional interactions while supporting our overall digital strategy.

Key responsibilities

• Manage day‑to‑day community engagement on Instagram, TikTok, X, LinkedIn, YouTube, Facebook and other platforms, handling comments, DMs and mentions.
• Respond to high volumes of interactions quickly, maintaining a consistent brand tone.
• Plan, schedule and publish content in line with the editorial calendar.
• Monitor brand conversations, sentiment and industry trends using social listening tools.
• Extract audience insights and translate them into actionable recommendations for content and strategy teams.
• Prepare weekly, monthly, quarterly and annual performance reports covering engagement, sentiment and key trends.
• Escalate sensitive or high‑risk issues to internal stakeholders promptly.

Required profile

• 2‑4+ years of experience in community management, social media or digital engagement.
• Degree in Marketing, Communications or a related field preferred.
• Strong teamwork, sound judgment and the ability to stay calm under pressure.
• Excellent written English and Arabic skills.

Required skills

• Proficiency with Brandwatch, Sprinklr, Meltwater or similar social listening platforms.
• Experience using Hootsuite Insights or comparable scheduling and analytics tools.
• Hands‑on experience scheduling and publishing across multiple social media platforms.

What we offer

• Opportunities for continuous growth and learning.
• A supportive team focused on personal and professional development.
• A positive work environment that prioritises well‑being and health.