Customer Success Manager (SaaS)
Engagesoft · Amman
Job description
About the role
Engagesoft is seeking a full-time, on‑site Customer Success Manager to join our team in Amman. You will be the primary point of contact for our clients, guiding them through onboarding, survey design, and data‑driven action planning.
Key responsibilities
- Manage and nurture client relationships to ensure satisfaction, utilization, retention, and upselling.
- Lead the onboarding process, including design and dispatch of employee surveys, diagnostics, and pulse surveys.
- Collaborate with clients to analyze feedback data and translate insights into actionable plans.
Required profile
- Proven track record (1‑4 years) in SaaS customer success, with strong customer satisfaction, support, and retention skills.
- Analytical ability to assess feedback and identify improvement areas.
- Excellent communication, interpersonal, and relationship‑building skills.
- Bachelor's degree in Industrial Engineering or a related field.
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Published 5 hours ago
Expires 1 month from now
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Engagesoft
Amman
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