IT Operations Administrator

About the role

The IT Operations Administrator will support and maintain IT systems across our laboratory and office environments, ensuring stability, compliance and optimal performance. Reporting to the IT Operations Supervisor, the role is based onsite in Ammann, Jordan.

Key responsibilities

• Provide end‑user, infrastructure, network and application support through the IT Service Desk.
• Install, configure, test, maintain and troubleshoot workstations, mobile devices and associated hardware/software.
• Support and maintain physical and virtual laboratory infrastructure, ensuring availability and correct configuration.
• Manage multiple environments (Development, QA, Staging) and install, maintain and support laboratory software and tools.
• Liaise with external vendors and application suppliers to resolve issues.

Required profile

• Degree qualification in IT.
• 3–5 years of IT support experience, preferably in a laboratory or pharmaceutical setting.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication skills and ability to engage with stakeholders at all levels.

Required skills

• Knowledge of laboratory systems and instruments such as Empower, LabWare (LIMS), UV and FTIR.
• Expertise in Windows environments and IT operations/help‑desk support.
• Strong understanding of networking concepts including LAN, VLAN and WAN.