IT Support Specialist – On‑site (Jordan)

About the role

We are looking for an on‑site IT Support Specialist to join Talabat’s Jordan office. The role focuses on maintaining local infrastructure, handling user requests and ensuring high availability of services to support the company’s fast‑growing food‑delivery platform.

Key responsibilities

• Provide hands‑on maintenance and troubleshooting for office networking hardware, switches, firewalls and server racks.
• Manage all incidents and requests through the ticketing system, ensuring proper logging, categorisation, prioritisation and SLA compliance.
• Act as the primary point of contact for Jordan‑based users, resolving technical issues promptly to minimise downtime.
• Oversee the full lifecycle of IT hardware and software assets using the IT Asset Management system.
• Collaborate with global IT teams to apply ITIL best practices and align local operations with corporate security standards.

Required profile

• Bachelor’s degree in Computer Science, IT, Computer Engineering or a related field.
• ITIL Foundation certification (or higher) is highly desirable.
• Strong documentation discipline and ability to work in a ticket‑driven environment.

Required skills

• Basic network support – configuration and troubleshooting of switches, firewalls and routing.
• Experience with ticketing platforms such as Jira Service Management.
• Proficiency with IT Asset Management tools for hardware and software tracking.
• Familiarity with AI tools to improve internal IT workflows.