Receptionist Agent

About the role

We are looking for a friendly and professional Receptionist Agent to join our hotel team within the Accor network. You will be the first point of contact for guests, ensuring a warm welcome and smooth check‑in experience while upholding our standards of responsible hospitality.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle guest accounts.
• Maintain accurate daily transaction records, handle cash, perform currency exchange and balance the float.
• Respond promptly to guest requests, questions, and concerns.
• Promote a collaborative and professional team environment.
• Follow department policies, procedures, and service standards.
• Perform any additional tasks assigned by management.
• Uphold the highest level of internal and external customer service at all times.

Required profile

• Proficient in English (verbal & written); a second language is a plus.
• Knowledge of the Windows Office Suite.
• Ability to multitask in a fast‑paced environment.
• Calm, courteous, and attentive to guest needs.
• Strong interpersonal and problem‑solving abilities.
• Capable of standing for long periods (minimum 9 hours per shift).

Required skills

• Microsoft Office Suite