Recreation Receptionist

About the role

We are looking for a friendly and professional Recreation Receptionist to join our hotel’s front‑desk team. You will be the first point of contact for guests seeking information and bookings for our recreation and spa facilities, ensuring a welcoming experience from arrival to departure.

Key responsibilities

• Greet guests with a warm, courteous attitude and assist them with inquiries.
• Manage reservations, bookings, and scheduling for recreation activities and spa services.
• Provide accurate information about facilities, programs, and hotel services.
• Maintain up‑to‑date guest profiles, booking records, and attendance logs.
• Handle payments, billing, and cash transactions according to hotel policies.
• Respond promptly to guest requests and concerns, maintaining high satisfaction levels.
• Coordinate closely with the Recreation & Spa team for seamless daily operations.
• Ensure the reception area and recreation spaces remain clean, organized, and inviting.
• Promote hotel memberships, promotions, and wellness packages to boost engagement and revenue.
• Adhere to health, safety, hygiene, and security standards.

Required profile

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Customer‑focused mindset with a proactive approach to problem‑solving.
• Ability to work collaboratively with the Recreation & Spa team.

Required skills