Guest Service Agent – Front Desk

About the role

The Guest Service Agent is the first point of contact for guests at Mövenpick Resort & Residences Aqaba. You will ensure a seamless arrival, stay, and departure experience, creating memorable moments that reflect the brand’s hospitality standards.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle accounts with accuracy.
• Respond promptly to guest requests, enquiries, and special needs.
• Promote hotel facilities and identify up‑selling opportunities to enhance the guest experience.
• Handle wake‑up calls, log complaints in the PMS, and track service trends.
• Dispatch work orders to housekeeping, engineering, and other departments via the rapid‑response system and monitor their completion.
• Answer telephone calls within five rings, using the guest’s surname throughout the conversation.

Required profile

• Service‑focused personality with a genuine desire to exceed guest expectations.
• Prior front‑desk or hospitality experience is an asset.
• Fluency in English; additional languages are a plus.

Required skills

• Proficiency with Opera PMS or a related property management system.
• Ability to use rapid‑response software for work‑order management.
• Strong telephone etiquette and clear communication skills.

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development across the property and globally.
• Participation in corporate social‑responsibility initiatives such as Planet 21.