TeleSales Representative – B2C

About the role

We are looking for a motivated TeleSales Representative (B2C) to join Jo Academy’s sales team. The role focuses on generating leads, closing sales, and maintaining strong customer relationships for our EdTech products.

Key responsibilities

• Conduct outbound and inbound sales activities, including calls, visits, and meetings.
• Respond promptly and professionally to customer inquiries and identify their needs.
• Qualify leads, prepare proposals, quotations, and contracts, and convert them into sales opportunities.
• Build and maintain client relationships to drive repeat business and handle objections.
• Escalate complex issues when required and follow up on pending orders.
• Meet or exceed individual and team sales targets and achieve daily, weekly, and monthly KPIs.
• Participate in promotional campaigns and sales initiatives while adhering to company scripts and quality standards.
• Submit activity and performance reports and perform additional tasks assigned by the Team Leader.

Required profile

• 1–3 years of sales experience, preferably in B2C or telemarketing.
• Bachelor’s degree in Business, Marketing or related field (preferred).
• Strong communication, negotiation and target‑driven mindset.
• Fluent in Arabic with good English skills.

Required skills

• Proficiency in CRM systems.
• Familiarity with telephony systems.
• Basic Microsoft Office skills.
• Knowledge of sales/marketing automation tools.