Vendor Onboarding & Lifecycle Executive

About the role

WAFY is looking for a Vendor Onboarding & Lifecycle Executive based in Jordan to support its growing partner network in Saudi Arabia. This remote role turns newly signed partnerships into active vendors on the WAFY platform by coordinating onboarding, supporting storefront launches, maintaining vendor data and content quality, monitoring performance and working closely with Saudi-based partners.

Key responsibilities

• Coordinate vendor onboarding from contract signing through storefront go-live.
• Collect and validate vendor information such as inventory, pricing, availability, media assets and booking policies.
• Support storefront setup and quality reviews through the WAFY Partner Portal.
• Run virtual onboarding and Partner Portal training sessions and follow up on onboarding requirements.
• Monitor performance indicators such as GMV, booking conversion, content completeness and review scores.
• Support 30-day and 90-day vendor performance reviews and follow up on agreed actions.
• Identify content gaps, operational issues and declining performance and coordinate corrective actions.
• Assist vendors with catalogue updates, pricing changes, availability and seasonal offerings.
• Handle daily vendor inquiries, coordinate escalations with internal teams, and keep vendor records and onboarding stages up to date in the CRM.
• Prepare regular reports on onboarding progress, vendor performance and outstanding actions.
• Collaborate remotely with Commercial, Product, Technology and Operations teams in Saudi Arabia.

Required profile

• 2-4 years of experience in vendor onboarding, account management, partner success, marketplace operations, customer success or a related field.
• Based in Jordan, able to work remotely and coordinate with Saudi-based partners.
• Experience working directly with business partners, vendors, merchants or corporate accounts.
• Fluent Arabic and English, written and spoken.
• Ability to work independently in a remote environment.

Required skills

• Good understanding of commercial and marketplace metrics such as GMV, conversion and retention.
• Strong organizational skills and ability to manage multiple vendors at once.
• Comfortable with CRM systems, dashboards, digital platforms and remote collaboration tools.
• Excellent communication, follow-up and relationship-management skills.

Preferred qualifications include experience in tourism, hospitality, events, entertainment, e-commerce, marketplaces, OTAs or aggregator platforms, exposure to vendor or merchant portals, basic knowledge of API integrations or booking/channel management systems, and experience managing partners in Saudi Arabia or the GCC.