Area Manager (Agriculture background)

About the role

We are seeking a proactive Area Manager to lead daily operations across multiple service sites in Jordan. The role ensures seamless service delivery, workforce efficiency, client satisfaction and compliance with operational standards for EFS Facilities Services.

Key responsibilities

• Oversee and manage daily operations across assigned sites, routes or service areas to guarantee uninterrupted service delivery and operational efficiency.
• Lead frontline operational teams, optimizing manpower deployment, productivity and service performance.
• Monitor operational performance, attendance, productivity, discipline and compliance across all managed areas.
• Coordinate route planning, site schedules, shift deployment and resource allocation to ensure timely execution of services.
• Ensure adherence to SOPs, company policies, client requirements and agreed service standards.
• Conduct regular site visits, inspections and performance reviews to identify gaps and drive continuous improvement.
• Manage client relationships as the primary operational point of contact, ensuring satisfaction and timely issue resolution.
• Handle operational escalations, service disruptions, workforce challenges and client concerns proactively.
• Monitor manpower attendance, leave planning, overtime, shift allocation and workforce discipline.
• Collaborate with HR, logistics, procurement, maintenance and administration to support operational continuity.
• Prepare and review daily, weekly and monthly operational reports covering service delivery, manpower utilization, incidents and key performance indicators.
• Ensure compliance with health, safety, environmental and operational standards across all sites.
• Support mobilization projects, audits, service improvements and operational readiness initiatives.

Required profile

• 5–8 years of operational experience, preferably in waste management, facilities management, logistics, cleaning services or other large‑scale field operations.
• Proven experience managing frontline teams and large‑scale service delivery environments.
• Strong ability to handle escalations, resolve client issues and maintain high levels of customer satisfaction.
• Experience coordinating with support functions such as HR, logistics, procurement, maintenance and administration.
• Demonstrated commitment to health, safety, environmental and operational compliance.

Required skills

• No specific technical skills were listed in the posting.