Community Management Advisor
BIGO · Gouvernorat d'Amman
وصف الوظيفة
About the role
We are seeking a proactive, data‑driven Community Management Advisor to support families and hosts on our live‑streaming platform. You will build strong relationships, provide operational support, and use analytics to drive performance improvements.
Key responsibilities
- Manage and nurture relationships with Family Leaders and hosts.
- Serve as the primary point of contact for all family/host inquiries and operational issues.
- Identify, investigate, and resolve management challenges promptly and professionally.
- Monitor performance and engagement metrics, delivering actionable growth recommendations.
- Analyze data and produce regular performance reports using Excel and internal analytics tools.
- Design, coordinate, and execute live‑streaming events, competitions, and engagement activities.
- Collaborate with cross‑functional teams to ensure smooth implementation of programs.
- Track event performance, provide post‑event analysis, and propose improvements.
- Gather feedback from Family Leaders/Hosts and translate insights into operational enhancements.
Required profile
- Bachelor's degree or higher; experience in live streaming, social media, or internet event operations is preferred.
- Proven ability to build relationships and manage Family Leaders and hosts effectively.
- Strong problem‑solving and conflict‑resolution capabilities.
- Analytical mindset with the ability to interpret data and generate insights.
- Experience planning and executing online events, campaigns, or community engagement activities.
Required skills
- Microsoft Excel (including Pivot Tables and lookup functions).
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BIGO
Gouvernorat d'Amman
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