Customer Service Representative – Travel Agency

About the role

Join Extensya’s dedicated Travel Agency project in Amman as a Customer Service Representative. You will be the first point of contact for travelers, providing assistance, resolving issues, and ensuring a smooth travel experience.

Key responsibilities

• Handle inbound and outbound customer inquiries related to travel bookings and itineraries.
• Resolve problems quickly while maintaining a high level of service quality.
• Collaborate with the travel operations team to update reservations and provide accurate information.
• Work flexible shifts to cover peak travel periods.

Required profile

• Extensive experience in the travel agency field.
• English proficiency at B2 level or higher.
• Diploma or Bachelor’s degree.
• Commitment and flexibility to work shifts.

Required skills

• Strong computer skills.

What we offer

• Full‑time permanent contract.
• Competitive salary.
• Opportunities for career growth and development.
• A collaborative and supportive work environment.