Customer Success Specialist

About the role

The Customer Success Specialist will work full‑time on‑site in Amman, helping pharmacy clients get the most out of dawatech’s cloud‑based ERP platform. You will guide new users, provide ongoing support, and ensure a high level of satisfaction and retention.

Key responsibilities

• Onboard new pharmacy customers and deliver product training.
• Respond to client inquiries through multiple support channels.
• Monitor customer usage, identify improvement opportunities, and proactively resolve issues.
• Collaborate with product and technical teams to escalate and solve complex cases.
• Collect client feedback and contribute to continuous improvement of the customer experience.

Required profile

• Strong customer support and service experience.
• Excellent verbal and written communication, able to explain technical concepts to non‑technical users.
• Solid analytical skills to interpret data and spot trends.
• Customer‑first mindset with a proven focus on satisfaction.
• Relevant education (diploma or bachelor’s) in Business, Pharmacy, Information Systems or related fields is a plus.
• Experience with SaaS, ERP systems, or pharmacy/healthcare operations is advantageous.
• Problem‑solving ability, attention to detail, and strong organizational skills.
• Team player who can adapt in a fast‑paced, evolving environment.

Required skills