Executive Secretary

About the role

The Executive Secretary provides high‑level administrative support to the General Manager, ensuring smooth daily operations within the hotel. This role acts as a key liaison between the Executive Office and all hotel departments while maintaining strict confidentiality.

Key responsibilities

• Manage the General Manager’s calendar, meetings, travel arrangements, and daily priorities.
• Prepare correspondence, reports, presentations, and accurate meeting minutes.
• Coordinate communication between the Executive Office and hotel departments.
• Handle confidential information, documents, and records with discretion.
• Welcome and assist VIP guests, coordinating special requests with relevant departments.
• Support guest correspondence, feedback, and Executive Office communications.
• Process purchase requests, invoices, expense reports, and maintain office supplies.
• Organise business travel, events, and Executive Committee meetings.
• Maintain accurate filing systems and ensure compliance with IHG policies and procedures.
• Assist the General Manager with additional administrative tasks as required.

Required profile

Required skills