Operations Assistant – Lead Acquisition

About the role

Me-Delivery is seeking a dedicated Operations Assistant to manage lead acquisition for its delivery captains. You will act as the main liaison between captains and internal teams, ensuring smooth daily operations and high service quality.

Key responsibilities

• Manage daily captain leads and provide required delivery‑app information.
• Monitor captains’ performance, offering technical support and guidance.
• Respond to captain inquiries via CRM and official communication channels.
• Handle incoming calls through the unified operator line.
• Coordinate with internal departments to resolve captain‑related issues.
• Maintain custody of company documents and archive captain contracts.
• Follow up weekly with inactive captains and support onboarding of new captains.
• Prepare weekly KPI reports for management.

Required profile

• Bachelor’s degree in Management or a related field.
• 1–2 years of experience in operations or a similar environment.
• Advanced knowledge of Microsoft Windows and Microsoft Excel.
• Very good command of English and proficiency in official email correspondence.

Required skills

• Strong customer service orientation.
• Ability to manage anger and stress effectively.
• Capable of working under pressure.
• Team player with excellent communication skills.

What we offer

• Basic salary of 350 JOD.
• Social Security coverage.
• Overtime calculated according to Jordanian Labor Law.