Quality Business Analyst

About the role

The Quality Business Analyst will work closely with stakeholders, product owners and development teams to gather requirements, define project objectives and ensure that delivered software meets quality standards. This role bridges communication between English‑speaking product owners and users and a Vietnamese development team, supporting agile delivery and client satisfaction.

Key responsibilities

• Collaborate with stakeholders and product owners to elicit and document business requirements.
• Facilitate communication among developers, product owners and end‑users throughout sprint cycles.
• Participate in sprint planning, daily stand‑ups, sprint reviews and retrospectives.
• Develop and execute test plans, test cases and test scripts; perform functional, regression, integration and system testing.
• Identify, analyse and report defects using JIRA, and work with developers to ensure testability.
• Maintain comprehensive documentation of test procedures, results and coverage.
• Provide client support via email and live chat, handling inquiries, troubleshooting issues and managing expectations.

Required profile

• Experience working in agile environments and participating in Scrum ceremonies.
• Strong analytical mindset with ability to translate business needs into testable requirements.
• Excellent written communication skills in English for client interaction and documentation.
• Proactive attitude towards continuous improvement and quality assurance.

Required skills

• JIRA for defect tracking and workflow management.
• Test planning and test case design.
• Functional, regression, integration and system testing.
• User Acceptance Testing (UAT).
• Agile/Scrum methodology.