Quality Business Analyst

About the role

We are seeking a Quality Business Analyst to act as the bridge between business stakeholders, product owners, and development teams. In this role you will ensure that requirements are clearly defined, tested, and delivered with high quality while supporting clients throughout the process.

Key responsibilities

• Collaborate with stakeholders and product owners to elicit and define business requirements and project objectives.
• Facilitate communication between developers (Vietnamese), product owners (English) and end‑users (English).
• Participate in Agile ceremonies such as sprint planning, daily stand‑ups, sprint reviews and retrospectives.
• Perform user acceptance testing, provide feedback and ensure high‑quality deliverables.
• Develop and execute test plans, test cases and test scripts to validate functionality and performance.
• Identify, analyse and report software defects using JIRA.
• Work with the development team on design reviews to ensure testability.
• Conduct functional, regression, integration and system‑level testing.
• Maintain thorough documentation of test procedures, results and coverage.
• Provide client support via email and live chat, acting as the primary point of contact for inquiries.
• Troubleshoot and resolve client issues by analysing problems and coordinating with internal teams.

Required profile

• Strong analytical mindset with attention to detail.
• Excellent written and verbal communication skills in English.
• Experience working in Agile/Scrum environments.
• Ability to collaborate with multicultural teams.

Required skills

• JIRA for defect tracking and issue management.