Recreation Experience Expert

About the role

The Recreation Experience Expert is the primary point of contact for all guest‑focused leisure activities at the property. You will ensure a safe, enjoyable environment while delivering high‑quality service across pools, beach, fitness centre, game rooms and children’s activity zones.

Key responsibilities

• Provide information on all recreation facilities and promote a fun, relaxed atmosphere.
• Encourage, register and schedule guests for activities, handling registrations and payments.
• Enforce safety rules, monitor activities and respond to emergencies according to procedures.
• Perform cashier duties, process point‑of‑sale transactions and assist with private function hosting.
• Assist injured guests until emergency services arrive and report accidents or unsafe conditions.
• Maintain cleanliness and upkeep of facilities, equipment and supplies.
• Deliver courteous guest service, including assistance for individuals with disabilities.
• Use computers and POS systems to enter and retrieve work‑related information.

Required profile

• Professional appearance and ability to maintain confidentiality.
• Strong communication skills with clear, polite language.
• Physical stamina to stand, walk or sit for extended periods and lift up to 25 lb unaided (heavier items with assistance).
• Capability to work in narrow, elevated or slippery areas and navigate stairs.
• Team‑oriented mindset with a focus on achieving common goals.

Required skills

• POS system operation
• Cash handling
• Basic computer usage

What we offer

• Full‑time schedule in a vibrant hospitality environment.
• Opportunities to develop guest‑service expertise.
• Supportive team culture focused on safety and quality.