Reservation Agent – Hotel Guest Services

About the role

We are looking for a professional, customer‑focused Reservation Agent to be the first point of contact for our guests. You will ensure a smooth booking experience, represent our brand with a friendly attitude, and help create memorable stays.

Key responsibilities

• Respond promptly to reservation inquiries via phone, email and other channels.
• Book accommodations for leisure, business and group travelers.
• Record reservation details accurately in the Property Management System.
• Upsell room types and additional services to maximize revenue.
• Provide detailed information about the property and its amenities.
• Collaborate with other departments to meet special guest requests.
• Handle changes, cancellations and special requests with a customer‑centric approach.
• Maintain up‑to‑date knowledge of availability, rates and promotions.
• Assist in resolving complaints quickly and professionally.
• Contribute to continuous improvement of reservation processes.

Required profile

• Excellent verbal and written communication with an empathetic demeanor.
• Proficiency in reservation management systems and general computer use.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask and stay calm under pressure.
• Cultural sensitivity and a customer‑focused mindset.
• Fluency in English.
• Flexibility to work various shifts as needed.

Required skills

• Reservation management systems
• Computer skills

What we offer

• Opportunities for development and advancement within a global hospitality group.
• A supportive environment that values responsible hospitality.