Reservation Executive

About the role

The Reservation Executive manages and processes client reservations for travel, accommodation and related services, ensuring accurate bookings and delivering high‑quality customer service.

Key responsibilities

• Handle reservation requests via phone, email or in‑person and process bookings for flights, hotels, car rentals and other services.
• Use reservation and booking systems to verify availability, create reservations and keep client records up‑to‑date.
• Prepare and send confirmation documents such as itineraries, tickets and vouchers.
• Coordinate with hotels, airlines, car‑rental agencies and other vendors to secure bookings and confirm details.
• Manage payment processes, including invoicing, billing, refunds and ensure timely, accurate transactions.
• Address changes, cancellations or issues promptly, providing professional resolutions.
• Maintain compliance with company policies, industry regulations and legal requirements.
• Generate reports on reservation activity, cancellations and customer feedback.
• Stay informed about travel trends and market offerings to advise clients.

Required profile

• Strong attention to detail and accuracy in handling booking information.
• Excellent communication skills for interacting with clients and vendors.
• Ability to work under pressure and resolve problems quickly.
• Organised approach to documentation and record‑keeping.

Required skills