Reservations Agent

About the role

We are looking for a passionate and dynamic Reservations Agent to join our hospitality team. The successful candidate will be the primary point of contact for guests making room reservations, ensuring a smooth and efficient booking experience.

Key responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.
• Enter all reservation details into the computer system and handle related inquiries, complaints, and requests.
• Stay updated on hotel promotions and follow established procedures for rates, confirmations, and facilities.
• Maintain comprehensive product knowledge, understand rate structures, and apply rate management.
• Keep an organized filing system and prepare reports for the Reservations Manager or Supervisor.
• Promote positive public relations and work to maximize business opportunities.
• Maintain accurate room status at all times.
• Answer incoming calls according to Rotana standards, process faxed information, and monitor emails.
• Organize visa requests for guests per hotel policy and identify up‑selling opportunities.

Required profile

• Diploma or degree in hospitality management.
• Previous experience in hotel reservations.
• Computer literacy with strong written and oral English communication skills; additional languages are a plus.
• Customer‑focused, proactive, courteous, and approachable personality.
• Ability to work independently within a structured environment while maintaining professionalism.
• Strong teamwork, responsibility, adaptability, and respect for diversity.

Required skills