User Management Advisor

About the role

The User Management Advisor will oversee daily operations for Africa SVIP users, top supporters, families and key streamer communities on the Bigo Live platform. This role focuses on enhancing user engagement, retention, and revenue through data‑driven insights and targeted campaigns.

Key responsibilities

• Manage and maintain day‑to‑day operations for SVIP users and associated communities.
• Analyze performance and behavior data to boost engagement, recharge rates, retention, and platform revenue.
• Plan and execute exclusive campaigns and incentive programs for SVIP users.
• Monitor reward distribution, rebate calculations, and campaign settlements for accuracy and efficiency.
• Continuously optimize SVIP operations to improve user experience and loyalty.
• Coordinate with families, hosts, agencies, supporters and internal teams to resolve operational and user issues.
• Support livestream campaigns, user segmentation projects, and key account management initiatives.

Required profile

• Bachelor's or Associate degree in Business, Marketing, Media, Communications or a related field.
• Fluent English with strong communication and cross‑functional collaboration abilities.
• Experience in livestreaming, creator or community operations, or SVIP user management (preferred).
• Strong data awareness and problem‑solving mindset.
• Detail‑oriented, responsible and able to work flexible schedules.
• Passion for livestreaming, high‑value user operations and online entertainment ecosystems.

Required skills

• Excel