Whatever Whenever Agent

About the role

The Whatever Whenever Agent provides front‑line support to hotel guests, handling inquiries, requests, and issues through phone, email, chat and mobile devices. This full‑time, non‑management position ensures guests receive timely, accurate information and assistance throughout their stay.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat and mobile platforms.
• Operate the telephone switchboard, manage wake‑up call requests and direct calls to appropriate extensions.
• Log all guest requests, coordinate with relevant departments (e.g., bellperson, housekeeping) and follow up to confirm resolution.
• Provide information on room features, property amenities and local attractions.
• Process room‑service orders, advise on menu selections and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment systems.
• Maintain professional appearance, confidentiality and adherence to company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Strong communication skills and courteous telephone etiquette.

Required skills

• Proficiency with telephone switchboard operation.
• Experience using a point‑of‑sale (POS) system.

What we offer

• Equal‑opportunity workplace that values diversity and inclusion.
• Opportunity to develop hospitality service skills within a global brand.