Administrative Assistant

About the role

The Administrative Assistant ensures smooth communication between customers, internal departments and teams, handling inquiries, scheduling and documentation in a fast‑paced office environment.

Key responsibilities

• Serve as the primary point of contact for customers, managing inquiries, appointments and relaying information to relevant departments.
• Facilitate clear and timely communication between internal departments to support operations and resolve issues.
• Review service tickets and purchase orders for accuracy and compliance with company standards.
• Track ongoing tasks, maintain workflow continuity and proactively address any obstacles.
• Draft, edit and proofread internal and external communications to ensure a professional tone.
• Prioritize and complete tasks independently, applying strong problem‑solving skills.
• Handle customer concerns calmly and collaborate with colleagues to find effective solutions.

Required profile

• High school diploma or equivalent; prior administrative or customer‑facing experience is a plus.
• Proven ability to coordinate activities across multiple functions with attention to detail.
• Excellent organizational and communication abilities, both phone and email.
• Adaptable team player with a positive, solutions‑focused attitude.

Required skills

• Microsoft Excel